Die Essenz der Dinge / The Essence of Things

Refund Policy

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Payment

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Terms

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Helpline

Return of Goods Policy / Refunds. Under the Consumer Contracts Regulations, if you buy online or by phone, you may return or exchange goods within 14 working days of delivery, except for the products described below referred to as “Made-to-Order” or anything listed in “Sales Stock”.

 

Returns are at customers' own expenses. We advise you use an insured, signed for service. All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days. The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used.

 

Damaged / Faulty Items. We make every effort to deliver your items to you in perfect condition. We recommend that you check your delivery as soon as it is received. If there is a problem with your order please contact us within 48 hours of receipt.

 

We cannot refund or exchange made-to-order products. Due to the bespoke nature of the products we supply and the diverse choice of finishes, materials and options available goods are often made-to-order. Therefore, it is not possible to return these items. On receipt of your order we will contact you via email to confirm your order details are correct. Only then will we place the order with the supplier. The item will be noted as “made-to-order” and if it is non-returnable. You will then have 7 days to amend or cancel your order from receipt of this email. Following delivery, made-to-order goods are non-returnable unless we have not supplied the correct item or specification as per the order confirmation.

 

Made-to-order are furniture items whereby you select a fabric, colour, material finish or size at point of order.

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All major Credit and Debit Cards are accepted for payment.

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For full Terms & Conditions of sale.

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Telephone customer services on +44 (0)207 064 9681 or 

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